5 Star Equine Products primarily uses UPS to ensure your package arrives by the estimated delivery date. Most orders are sent Standard Delivery. For faster delivery, you can upgrade your shipping, for an additional fee, to an Expedited Delivery option. To upgrade your shipping, make your selection during checkout.
Please allow 5-10 business days for your handcrafted item to leave our facility. Transit times vary based on location. See the map below.
The information below should be used as a guide. The most accurate information will always be the estimated delivery date and tracking number for your order. You will receive an emailed invoice with tracking number the day that your order leaves our warehouse.
Yes, you can have your order sent directly to an address that's different than the billing address.
5 Star Equine Products ships worldwide! Certain shipping methods may not be available for some locations. Please note that Standard Shipping & Handling is only available within the contiguous 48 states. 5 Star Equine Products customers outside the US can view their available shipping options when checking out or call Customer Service for information regarding S&H options.
Most items can be shipped to a P.O. Box or military APO/FPO address. Some restrictions may apply.
5 Star Equine Products charges a small per box handling fee. The fees are as follows:
If you haven't placed it on your horse's back, you can return your 5 Star Pad to us for an exchange or a full refund. If you are unsure about the size, style or fit of your pad, place a sheet on your horse's back before trying on the 5 Star Pad. Custom orders are final and cannot be returned. Custom pads consist of any pad that has wear leather changes (color, length, style), embroidery, crystals, spots, fringe, cutouts, special wither options, special cut pad styles, etc. If it is not a standard pad with the basic wear leathers that come standard on the pad with a standard gullet hole, it is considered custom.
We are here for your horse!
I choose to use 5 Star pads exclusively because the comfort they provide is unbeatable. My horse looks forward to being ridden & remains happy, focused, & willing through the entire ride. It is unmatched in reliability, performance, & attractiveness. I'll be a lifelong customer & advocate for 5
My Husband recently bought me a 5 Star saddle pad for Christmas. I could tell as soon as I pulled it out the box it was very different from any other saddle pads I had purchased. A good different!! I'm anxiously awaiting to buy me a liner to start riding it! Thank you 5 star for my Christmas!
I chose 5 Star pads for my horses because wool felt is tried and true, the pads fit a variety of body styles including broad backs and high withers, and i have never seen a dry spot on any of my horses since switching to 5 Star pads years ago.
My Trusty Rusty and I tend to go on long trail rides. His back used to get sore. But sense we started using Five Star he doesn't anymore. He's tried all of the other brands, and nothing compares!
I am very happy with your saddle pads. I now own three 5 star saddle. Your saddle pads have really made the horse industry a better place, now I can depend on your products to keep my horses from getting sore with all the strenuous activity they go through each summer and winter.