5 Star Equine Products primarily uses UPS to ensure your package arrives by the estimated delivery date. Most orders are sent Standard Delivery. For faster delivery, you can upgrade your shipping, for an additional fee, to an Expedited Delivery option. To upgrade your shipping, make your selection during checkout.
Please allow 5-10 business days for your handcrafted item to leave our facility. Transit times vary based on location. See the map below.
The information below should be used as a guide. The most accurate information will always be the estimated delivery date and tracking number for your order. You will receive an emailed invoice with tracking number the day that your order leaves our warehouse.
Yes, you can have your order sent directly to an address that's different than the billing address.
5 Star Equine Products ships worldwide! Certain shipping methods may not be available for some locations. Please note that Standard Shipping & Handling is only available within the contiguous 48 states. 5 Star Equine Products customers outside the US can view their available shipping options when checking out or call Customer Service for information regarding S&H options.
Most items can be shipped to a P.O. Box or military APO/FPO address. Some restrictions may apply.
5 Star Equine Products charges a small per box handling fee. The fees are as follows:
If you haven't placed it on your horse's back, you can return your 5 Star Pad to us for an exchange or a full refund. If you are unsure about the size, style or fit of your pad, place a sheet on your horse's back before trying on the 5 Star Pad. Custom orders are final and cannot be returned. Custom pads consist of any pad that has wear leather changes (color, length, style), embroidery, crystals, spots, fringe, cutouts, special wither options, special cut pad styles, etc. If it is not a standard pad with the basic wear leathers that come standard on the pad with a standard gullet hole, it is considered custom.
We are here for your horse!
I chose 5 Star pads for my horses because wool felt is tried and true, the pads fit a variety of body styles including broad backs and high withers, and i have never seen a dry spot on any of my horses since switching to 5 Star pads years ago.
I choose 5 Star pads exclusively because the comfort they provide the horse is unbeatable. I received excellent help from one of your dealers. She made me feel very informed and confident about my decision. The product is unmatched in reliability, performance, and attractiveness.
I bought my first 5 Star pad over 15 years ago. I have had several over the years. When I started looking to replace it and become a dealer I inquired to everyone I could about what was the finest saddle pad made. I always heard about this little outfit in Arkansas called 5 Star.
My Trusty Rusty and I tend to go on long trail rides. His back used to get sore. But sense we started using Five Star he doesn't anymore. He's tried all of the other brands, and nothing compares!
I had my saddle taken in to check fit and they recommended your company. This contoured his back so well it improved how my saddle fit his back. We haven't had problems since! I love that I got to customize my pad making it unique to me. Thanks for making such a quality product!