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Returns

We guarantee and stand behind all of 5 Star’s workmanship. We also stand behind the 100%  Wool felt. We will replace unsatisfactory workmanship or defects in felt due to the manufacturing process or the assembly of the 5 Star pads. We will not stand behind the felt or workmanship if it has not been cleaned or cared for as we have recommended.

Can I return my 5 Star product?

 If you haven't placed it on your horse, you can return your 5 Star Product to us for store credit within 30 days of purchase. Customers are responsible for shipping to and from on all exchanges. 

Custom orders are final and cannot be returned. Custom pads consist of any pad that has wear-leather changes (color, length, style), embroidery, crystals, spots, fringe, cutouts, special wither options, special cut pad styles, etc. If it is not a standard pad with the basic wear leathers that come standard on the pad with a standard gullet hole, it is considered custom. Custom Patriot boots with accent leathers. Breast collars, halters, and cinches that are custom ordered are non returnable.

How to return your 5 Star product:

If your product qualifies for a return or exchange. You may call or email the 5 Star office for paperwork regarding your product. All returns require paperwork, which will be sent through email. 

Phone Number:
(870) 389-6328  ext: 110

Customerservice@5starequine.com

Mail Returns/Exchanges to:

5 Star Equine Products

4589 Hwy 71 South

Hatfield, Arkansas 71945

 

 


The pad that set the standard!

5 Star Experiences

Vonnie Peters

La Bumba Quarter Horses Rocky Mtn. Hse.

I train cutting and reining horses. Both disciplines require a lot out of my horses, and I have never had a sore backed horse yet. I brought a few up for some clients of mine that are into western pleasure and roping, and they are as pleased as I am. In fact, I need to put in another order!

Mariah Williams

I choose to use 5 Star pads exclusively because the comfort they provide is unbeatable. My horse looks forward to being ridden & remains happy, focused, & willing through the entire ride. It is unmatched in reliability, performance, & attractiveness. I'll be a lifelong customer & advocate for 5

Debbie Ackerman Hershey

I chose 5 Star pads for my horses because wool felt is tried and true, the pads fit a variety of body, and i have never seen a dry spot on any of my horses since switching to 5 Star pads years ago. The pads can be cleaned, and they are made to last! Great product that I highly recommend!

Brittany Nice

United States

I struggled with saddle fit with my mare for almost a year. After spending thousands of dollars trying to find a right saddle/saddle pad combo, I finally tried a 5 star and was immediately hooked. My mare is running harder, clocking better, and is overall happier and more relaxed.

Larry A Garner

Oak Point, TX

I bought my first 5 Star pad over 15 years ago. I have had several over the years. When I started looking to replace it and become a dealer I inquired to everyone I could about what was the finest saddle pad made. I always heard about this little outfit in Arkansas called 5 Star.

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