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Returns

We guarantee and stand behind all of 5 Star’s workmanship. We also stand behind the 100%  Wool felt. We will replace unsatisfactory workmanship or defects in felt due to the manufacturing process or the assembly of the 5 Star pads. We will not stand behind the felt or workmanship if it has not been cleaned or cared for as we have recommended.

Can I return my 5 Star product?

 If you haven't placed it on your horse, you can return your 5 Star Product to us for store credit within 30 days of purchase. Customers are responsible for shipping to and from on all exchanges. 

Custom orders are final and cannot be returned. Custom pads consist of any pad that has wear-leather changes (color, length, style), embroidery, crystals, spots, fringe, cutouts, special wither options, special cut pad styles, etc. If it is not a standard pad with the basic wear leathers that come standard on the pad with a standard gullet hole, it is considered custom. Custom Patriot boots with accent leathers. Breast collars, halters, and cinches that are custom ordered are non returnable.

How to return your 5 Star product:

If your product qualifies for a return or exchange. You may call or email the 5 Star office for paperwork regarding your product. All returns require paperwork, which will be sent through email. 

Phone Number:
(870) 389-6328  ext: 110

Customerservice@5starequine.com

Mail Returns/Exchanges to:

5 Star Equine Products

4589 Hwy 71 South

Hatfield, Arkansas 71945

 

 


The pad that set the standard!

5 Star Experiences

Brittany Nice

United States

I struggled with saddle fit with my mare for almost a year. After spending thousands of dollars trying to find a right saddle/saddle pad combo, I finally tried a 5 star and was immediately hooked. My mare is running harder, clocking better, and is overall happier and more relaxed.

Bre Curtis

I do not have a 5 star pad. I've looked at them every year at congress but never have been able to get one. My mare is picky, so I want to get what's best for her & to make her feel comfortable while running. I have heard so many great things about the 5 star pad & would love to have one!

Brandy Higdon

Tennessee

I love the 5 star pad because my horse is much more comfortable and he doesn't sweat as bad under the pad. It makes my saddle stay in position with no slipping and also I don't have to tighten my cinch as tight because it keeps the pressure more even.

Mendy Williams

I searched for years to find a pad that would fit my mare. She has no withers. After getting my 5 star pad my mare stopped getting sore in her shoulders. I would recommend 5 star pads for any discipline of horse riding.

Mandee Fetzer

I love my 5 star pad because it literally makes my horse smile! It is the only pad I have used that truly fits my horse's back. Elvis would rear up and become upset when I used my other pad.

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