We guarantee and stand behind all of 5 Star’s workmanship. We also stand behind the 100% Wool felt. We will replace unsatisfactory workmanship or defects in felt due to the manufacturing process or the assembly of the 5 Star pads. We will not stand behind the felt or workmanship if it has not been cleaned or cared for as we have recommended.
Can I return my 5 Star product?
If you haven't placed it on your horse, you can return your 5 Star Product to us for an exchange or a refund.
Custom orders are final and cannot be returned. Custom pads consist of any pad that has wear leather changes (color, length, style), embroidery, crystals, spots, fringe, cutouts, special wither options, special cut pad styles, etc. If it is not a standard pad with the basic wear leathers that come standard on the pad with a standard gullet hole, it is considered custom. Custom Patriot boots with accent leathers. Breast collars, halters, and cinches that are custom ordered are non returnable.
A 25% restocking fee is charged on all items that are returned. If you are making an exchange, there is no restocking fee. Customer is responsible for shipping to and from on all exchanges.
How to return your 5 Star product:
If your product qualifes for a return or exchange. You may call or email the 5 Star office for paperwork reguarding your product. All returns require paperwork, which will be sent through email.
(870) 389-6328 ext: 110
5 Star Equine Products
4589 Hwy 71 South
Hatfield, Arkansas 71945
We are here for your horse!
I choose to use 5 Star pads exclusively because the comfort they provide is unbeatable. My horse looks forward to being ridden & remains happy, focused, & willing through the entire ride. It is unmatched in reliability, performance, & attractiveness. I'll be a lifelong customer & advocate for 5
Absolutely love my two 5 star pads! One of my horses has a hard to fit back and the other is picky about what feels comfortable on her back. The 5 star pad has made my tricky to fit horse more comfortable in his saddle, and my picky horse isn't as cinchy or crabby anymore
The 5 star pad conforms great to my horses back and gives much needed relief on his withers. I love how soft but very durable they are and they are so easy to clean. I had tried other types of felt pads but he was very unhappy and as soon as I put this one on he's very comfortable and relaxed.
I love my 5 star pad I bought one because of all the good reviews I have heard. I have owned my pad for 10 years and is still in great condition. I can take this pad from my barrel horses to my mules which are hard to get a saddle to fit right. I would recommend these pads to everyone.
I chose 5 Star pads for my horses because wool felt is tried and true, the pads fit a variety of body styles including broad backs and high withers, and i have never seen a dry spot on any of my horses since switching to 5 Star pads years ago.