Shipping & Returns
How Will My Order Ship?
5 Star Equine Products primarily uses UPS to ensure your package arrives by the estimated delivery date. Most orders are sent Standard Delivery. For faster delivery, you can upgrade your shipping, for an additional fee, to an Expedited Delivery option. To upgrade your shipping, make your selection during checkout.
When Will My Order Arrive?
Please allow 5-10 business days for your handcrafted item to leave our facility. Transit times vary based on location. See the map below.
The information below should be used as a guide. The most accurate information will always be the estimated delivery date and tracking number for your order. You will receive an emailed invoice with tracking number the day that your order leaves our warehouse.
- UPS Ground: 1-5 Business Days – Delivery based on distance to destination View U.S. Ground Maps
- UPS 3 Day Select: 3 Business Days
- UPS 2nd Day Air AM: 2 Business Days typically by 10: 30 a.m.
- UPS Next Day Air Saver: Next Business Day Delivery typically by 3:00 p.m.
- UPS Next Day Air: Next Business Day Delivery typically by 10:30 a.m.
Can I Have My Order Sent To Another Address?
Yes, you can have your order sent directly to an address that’s different than the billing address.
What Are My Domestic And International Shipping Options?
5 Star Equine Products ships worldwide! Certain shipping methods may not be available for some locations. Please note that Standard Shipping & Handling is only available within the contiguous 48 states. 5 Star Equine Products customers outside the US can view their available shipping options when checking out or call Customer Service for information regarding S&H options.
Can I Ship My Order To A P.O. Box Or Military APO/FPO Address?
Most items can be shipped to a P.O. Box or military APO/FPO address. Some restrictions may apply.
Can I Return My 5 Star 100% Pure Wool Saddle Pad?
We guarantee and stand behind all of 5 Star’s workmanship. We also stand behind the 100% Wool felt. We will replace unsatisfactory workmanship or defects in felt due to the manufacturing process or the assembly of the 5 Star pads. We will not stand behind the felt or workmanship if it has not been cleaned or cared for as we have recommended.
If you haven’t placed it on your horse, you can return your 5 Star Product to us for store credit within 30 days of purchase. Customers are responsible for shipping to and from on all exchanges.
Custom orders are final and cannot be returned. Custom pads consist of any pad that has wear-leather changes (color, length, style), embroidery, crystals, spots, fringe, cutouts, special wither options, special cut pad styles, etc. If it is not a standard pad with the basic wear leathers that come standard on the pad with a standard gullet hole, it is considered custom. Custom Patriot boots with accent leathers. Breast collars, halters, and cinches that are custom ordered are non returnable.
If your product qualifies for a return or exchange. You may call or email the 5 Star office for paperwork regarding your product. All returns require paperwork, which will be sent through email.
Mail Returns/Exchanges to:
5 Star Equine Products
4589 Hwy 71 South
Hatfield, Arkansas 71945
UPS Delivery Timeline Based On Geographic Location
FedEx Delivery Timeline Based On Geographic Location
