Receive Special Offers

Select your disciplines:

By signing up, you are opting in to receive communication in the form of email messages as well as text messages that may be in the form of SMS messaging. Message and data rates may apply Text STOP at any time to opt out and stop receiving text messages. Unsubscribe from our email lists within the body of the email. Your information is kept private and never shared.

Returns

We guarantee and stand behind all of 5 Star’s workmanship. We also stand behind the 100%  Wool felt. We will replace unsatisfactory workmanship or defects in felt due to the manufacturing process or the assembly of the 5 Star pads. We will not stand behind the felt or workmanship if it has not been cleaned or cared for as we have recommended.

Can I return my 5 Star product?

 If you haven't placed it on your horse, you can return your 5 Star Product to us for store credit within 30 days of purchase. Customers are responsible for shipping to and from on all exchanges. 

Custom orders are final and cannot be returned. Custom pads consist of any pad that has wear-leather changes (color, length, style), embroidery, crystals, spots, fringe, cutouts, special wither options, special cut pad styles, etc. If it is not a standard pad with the basic wear leathers that come standard on the pad with a standard gullet hole, it is considered custom. Custom Patriot boots with accent leathers. Breast collars, halters, and cinches that are custom ordered are non returnable.

How to return your 5 Star product:

If your product qualifies for a return or exchange. You may call or email the 5 Star office for paperwork regarding your product. All returns require paperwork, which will be sent through email. 

Phone Number:
(870) 389-6328  ext: 110

Customerservice@5starequine.com

Mail Returns/Exchanges to:

5 Star Equine Products

4589 Hwy 71 South

Hatfield, Arkansas 71945

 

 


The pad that set the standard!

5 Star Experiences

Tammy Johnson

I first decided to purchase a 5 star pad after hearing all of the awesome reviews on it and learning that they have the most virgin wool out of any other saddle pad on the market. I have ordered 3 pads and I am hooked! My horses stay comfortable whether it be during speed events or long trail rides.

Hella Nelson

USA

My Trusty Rusty and I tend to go on long trail rides. His back used to get sore. But sense we started using Five Star he doesn't anymore. He's tried all of the other brands, and nothing compares!

Mandee Fetzer

I had my saddle taken in to check fit and they recommended your company. This contoured his back so well it improved how my saddle fit his back. We haven't had problems since! I love that I got to customize my pad making it unique to me. Thanks for making such a quality product!

Tracy Robertson

My Husband recently bought me a 5 Star saddle pad for Christmas. I could tell as soon as I pulled it out the box it was very different from any other saddle pads I had purchased. A good different!! I'm anxiously awaiting to buy me a liner to start riding it! Thank you 5 star for my Christmas!

Erica Campbell

I love my 5 Stars! I've used them for several years and they're the only pads I keep in my barn now. You'll be hard-pressed to find a better fitting and constructed wool pad on the market. I have one pad that I've used almost daily for 7 years now and it's still going strong.

We're Here to Help