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Returns

We guarantee and stand behind all of 5 Star’s workmanship. We also stand behind the 100%  Wool felt. We will replace unsatisfactory workmanship or defects in felt due to the manufacturing process or the assembly of the 5 Star pads. We will not stand behind the felt or workmanship if it has not been cleaned or cared for as we have recommended.

Can I return my 5 Star product?

 If you haven't placed it on your horse, you can return your 5 Star Product to us for an exchange or a refund. 

Custom orders are final and cannot be returned. Custom pads consist of any pad that has wear leather changes (color, length, style), embroidery, crystals, spots, fringe, cutouts, special wither options, special cut pad styles, etc. If it is not a standard pad with the basic wear leathers that come standard on the pad with a standard gullet hole, it is considered custom. Custom Patriot boots with accent leathers. Breast collars, halters, and cinches that are custom ordered are non returnable.

A 25% restocking fee is charged on all items that are returned. If you are making an exchange, there is no restocking fee. Customer is responsible for shipping to and from on all exchanges. 

How to return your 5 Star product:

If your product qualifes for a return or exchange. You may call or email the 5 Star office for paperwork reguarding your product. All returns require paperwork, which will be sent through email. 

Phone Number:
(870) 389-6328  ext: 110

Email Us

Mail Returns/Exchanges to:

5 Star Equine Products

4589 Hwy 71 South

Hatfield, Arkansas 71945

 


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5 Star Experiences

Bre Curtis

I do not have a 5 star pad. I've looked at them every year at congress but never have been able to get one. My mare is picky, so I want to get what's best for her & to make her feel comfortable while running. I have heard so many great things about the 5 star pad & would love to have one!

Jessica Rockett

I don't have a 5 star pad, but I've always wanted one! I've heard only great things about them. My 4 year old gelding is my barrel, rope, trail, and ranch horse.

Megan O'Connor

Love my 5 stars!! My saddles fit so much better with the 5 stars than any other pads! They last forever the one in the photo is 10 years old and is just starting to show its wear n tear! I'd love a replacement!

Mandee Fetzer

I had my saddle taken in to check fit and they recommended your company. This contoured his back so well it improved how my saddle fit his back. We haven't had problems since! I love that I got to customize my pad making it unique to me. Thanks for making such a quality product!

Cathy Coleman

United States

In 2009, Shoii shattered the knee joint of his right hind leg, rendering unable to flex the joint once it healed. Although his body was a little beat-up, his heart certainly was not and I could tell that it was still very important to him to "take me out for a ride."

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