We guarantee and stand behind all of 5 Star’s workmanship. We also stand behind the 100% Wool felt. We will replace unsatisfactory workmanship or defects in felt due to the manufacturing process or the assembly of the 5 Star pads. We will not stand behind the felt or workmanship if it has not been cleaned or cared for as we have recommended.
Can I return my 5 Star product?
If you haven't placed it on your horse, you can return your 5 Star Product to us for an exchange or a refund.
Custom orders are final and cannot be returned. Custom pads consist of any pad that has wear leather changes (color, length, style), embroidery, crystals, spots, fringe, cutouts, special wither options, special cut pad styles, etc. If it is not a standard pad with the basic wear leathers that come standard on the pad with a standard gullet hole, it is considered custom. Custom Patriot boots with accent leathers. Breast collars, halters, and cinches that are custom ordered are non returnable.
A 25% restocking fee is charged on all items that are returned. If you are making an exchange, there is no restocking fee. Customer is responsible for shipping to and from on all exchanges.
How to return your 5 Star product:
If your product qualifes for a return or exchange. You may call or email the 5 Star office for paperwork reguarding your product. All returns require paperwork, which will be sent through email.
(870) 389-6328 ext: 110
5 Star Equine Products
4589 Hwy 71 South
Hatfield, Arkansas 71945
We are here for your horse!
I recommend your products to everyone I meet. I honesty will NEVER go back to using impact gel, because they made my horses sore and hindered their performance. Thanks for providing the horse industry with a pad they can trust for the next years to come.
I choose 5 Star pads exclusively because the comfort they provide the horse is unbeatable. I received excellent help from one of your dealers. She made me feel very informed and confident about my decision. The product is unmatched in reliability, performance, and attractiveness.
I love the 5 star pads. They are the only pads I use now. I have had some of the more so called popular pads but they do not compare to the 5star.. I will not use any different pad. I actually keep an extra in my trailer. Easy to clean and always looks nice.
Thank you 5 star for making the best saddle pads ever I will never use another type pad.
My Husband recently bought me a 5 Star saddle pad for Christmas. I could tell as soon as I pulled it out the box it was very different from any other saddle pads I had purchased. A good different!! I'm anxiously awaiting to buy me a liner to start riding it! Thank you 5 star for my Christmas!